Demonstrated ability for oral and written communication with the highest levels of management;
Demonstrated excellence in planning, directing, and managing Infrastructure Support Services IT projects/operations in an organization similar in size to DISA-J6
Demonstrated successful working knowledge and supervision of employees in efforts similar in size and scope as referenced on this PWS;
Knowledge of industry accepted standards and best practices related to 24x7 operations environment;
Knowledge of DoD network and system security requirements;
Knowledge of and experience with 24x7 help desk support and operation;
Knowledge of service level agreement, service monitoring and metrics, standard of operations procedures;
Demonstrated experience in a DoD IT environment;
Experience managing performance-based contract
Demonstrated experience with the ITIL framework (currently v3);